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Virus and malware removal
Pop-ups in the browser, a search engine you did not choose, files renamed, a message demanding payment. These can usually be removed, and the machine does not have to be wiped to do it.
What it starts at
From £40
Agreed before any work starts.
How long it takes
Usually done in one evening, and you keep your files.
If it cannot be fixed
You pay the £25 diagnostic and nothing else. No fix, no fee.
Signs that point to this
- Adverts opening by themselves, even when the browser is closed
- The browser home page or search engine keeps changing back
- A warning appears saying your files will be deleted
- Programs you did not install, or ones that will not uninstall
- Windows Defender has switched itself off
What the visit covers
- Removal of the infection, with your setup left as it was
- A check of the start-up entries and browser extensions, which is where these hide
- A password change list for anything you signed into on that machine
- Clear advice on what to do if bank or email details went into a fake page
Next step. Send the details through the form, say roughly where you are and what the machine is doing. You will get a reply, usually the same evening, with an honest view and a time that suits.